Jordan Report



King Hussein Cancer Center expansion doubles capacity

Middle East Health speaks to Dr Asem Mansour, CEO/Director General, King Hussein Cancer Center in Amman about the hospital, their care for Syrian refugees and center’s new extension.

Middle East Health: Do you receive foreign patients at the hospital?
Dr Asem Mansour: Yes, KHCC treats patients from almost 20 different Arabic countries. However, its focus, during the last period, was dedicated to many underprivileged patients coming from conflict countries such as Palestine, Iraq, Syria, Yemen and Sudan who would not otherwise be able to receive the life-saving cancer treatment they need.

MEH: What percentage of your inpatients are they?
Dr Asem Mansour: Foreign patients make approximately 27% from total KHCC inpatients

MEH: Which procedures are they mostly seeking?
Dr Asem Mansour: They are seeking a comprehensive state-of-the-art treatment within awide range of procedures covering areas from consultation and second opinion, to chemotherapy or radiotherapy, which are not available in their countries, up to complex procedures in terms of complicated operations and Bone Marrow Transplant (BMT).

MEH: Why do they choose this hospital?
Dr Asem Mansour
: There are many reasons: – We provide comprehensive cancer care: covering all medical specialties – Our multidisciplinary approach in offering medical decisions which are taken by a full team of physicians based on an in-depth study of each case individually – Patients are able to obtain direct consultation from the largest cancer treatment centers in the world – Treatment focuses on the individual needs of each patient including: dedicated areas for children and women, family halls and others – Our convenient location and availability of accommodation at reasonable cost is attractive – There is an ease of communication in Arabic, which is spoken fluently by all staff – There is cultural convergence with regards dietary habits, language, religious beliefs – Our medical care costs are very reasonable medical compared to other hospitals within the EU and the USA

MEH: Is the hospital engaging in any specific marketing to attract foreign patients?
Dr Asem Mansour: The KHCC is currently serving patients in Jordan and the Middle East region. However, and due to the full capacity rate that the center hascontinuously experienced in the previous years, it did not engage in any specific marketing strategies for the attraction of foreign patients. Now that the expansion is complete, we will be looking into possible marketing strategies that would assist in the attraction of foreign patients. The center’s excellent reputation and its continuous efforts to improve its quality of health care and services is what makes most of the patients seek treatment at KHCC. And now that the capacity has doubled, hopefully, we will be able to take more patients in, whether from Jordan or the region, and significantly reduce the referral refusal cases.

MEH: Is the hospital providing assistance to Syrian refugees?
Dr Asem Mansour: Actually, KHCC has provided and continues to provide assistance to cancer patients from the Syrian refugees in the scattered camps in Jordan. KHCC has set up a voluntary Fund to cover the treatment of Syrian refugees. Most donations come from individuals (wealthy donors) or organizations from Jordan and abroad, but still insufficient. KHCC provided the necessary assistance and treatment to about 400 Syrian refugees, which cost the center US$12 million.

MEH: What type of assistance are you providing?
Dr Asem Mansour: – Comprehensive treatment – Financial support for free accommodation, transportation, logistics, etc. – Psychosocial support – Inclusion of pediatric patients in a “Back to School” program in order for them not to miss their right to continue learning while receiving their treatments at KHCC

MEH: Have there been any recent developments at the hospital that you can tell us about?
Dr Asem Mansour: The King Hussein Cancer Center’s recent development is its expansion. This expansion consists of two new towers; one for inpatients and the other for outpatients which will lead to doubling the capacity of the existing Center and providing improved and integrated space for patient care, research and education. These new cutting-edge facilities will enable us to become the main medical hub in the Middle East for comprehensive cancer treatment and care. The 13-floor Inpatient Tower includes:

  • 179 additional patient beds (single occupancy rooms)
  • An expanded Diagnostic Imaging and Radiotherapy Unit
  • An expanded Bone Marrow Transplantation Unit
  • Adult and Pediatric Specialty ICUs
  • Floors specifically dedicated to pediatric patient wards
  • Floors specifically dedicated to adult patient wards

In addition to specialized outpatient clinics, the 10-floor Outpatient Building will have:

  • The first public cord bank in Jordan
  • The Khalid Shoman Educational Center and Auditorium. This comprehensive educational center will include a skills lab, seminar rooms, a physician’s library and a social interactive lounge.
  • Dedicated spaces for women and children, including a Women’s Health Center and an extensive pediatric section to cope with the rising number of pediatric cancer cases.
  • A cutting- edge Cell Therapy and Applied Genomics Department, including state-of-the-art stem cell labs to raise the research capacity of the Center

The new expansion will allow us to offer double the amount of bone marrow transplants to meet the rise in demand for treatment. In addition, the new expansion will house more ICUs so that we can continue to offer highly specialized, around-theclock care.

Cancer Support
The fight against cancer needs your support. You can donate, volunteer and provide support in numerous ways. To find out more about this, visit:
http://www.khcc.jo/section/how-you-can-help-0


Specialty Hospital in Jordan, one of the top 10 hospitals in medical tourism worldwide

Middle East Health: Please give us a brief about the Specialty Hospital in Jordan.
Eng. Shereen Abu Manneh - Head of Marketing and Business Development: The Specialty Hospital is a leading private teaching hospital, located in Amman - Jordan. It is fully equipped to provide a full range of in-patient and outpatient diagnostic, therapeutic medical and surgical procedures. Its capacity is 265 beds, with 1000 qualifi ed employees and serves 750 consultants who are dedicated to provide high quality care to our patients.

During the past 24 years the hospital has provided the highest quality care to more than 4.4 million patients, including 460,000 in-patient admissions, 920,000 ER visits and 172,000 operations for patients.

MEH: Do you receive foreign patients at the Specialty Hospital?
S.A.M.: Yes, the Specialty Hospital is well known in the region for treating foreign patients. We receive patients from more than 50 countries. Specialty Hospital is the fi rst and only hospital in Jordan to achieve the Medical Tourism Certifi cation from MTQUA. Recently the Specialty Hospital was ranked in the top 10 hospitals for medical tourism worldwide.

MEH: Do you have a special department for foreign patients?
S.A.M.: There is an International Office dedicated to facilitate treatment of foreign patients. The offi ce connects patients with the specialist prior to the patient’s travel. The specialist will give initial diagnosis and a treatment plan with the length of stay and the estimated cost of treatment.

This office assists foreign patients with the issuing of visas, if required, transportation, accommodation, flight reservation, airport pick-up, admission and treatment, until the patient is discharged. They also provide and a tour of Jordan at the request of patients and their companions. The staff at the International Office will follow up with patients after they have returned to their country.

MEH: Which countries do they come from? And what procedures do they seek?
S.A.M.: Most foreign patients come from the GCC countries and from Iraq, Palestine, Oman, Sudan, Chad and other countries.

Medical tourists mainly seek major surgeries at the Specialty Hospital including cardiac, pediatric cardiac, bariatric surgeries, kidney transplant, orthopedic, dental surgeries, IVF and other sophisticated procedures. In addition to that some choose to come for medical checkups.

MEH: Why do they choose Specialty Hospital?
S.A.M.: The Specialty Hospital provides full range of procedures by highly qualifi ed staff and using the latest technology; it was the fi rst hospital in Jordan to provide Hyper- Baric Oxygen therapy and MRI 3 Tesla. And recently the radiology department expanded to have the fi rst CT 512 slices in Jordan and the fi rst Silent MRI.

In addition to having no waiting time, patients also receive high quality care since. The Specialty Hospital is one of the most awarded and accredited hospitals internationally. It is accredited by The Joint Commission International (JCIA) for three times, and accredited 3 times by the Health Care Accreditation Council (HCAC). Specialty Hospital is the fi rst and only hospital in Jordan to achieve the Medical Tourism Certification from MTQUA and was ranked from the top 10 hospitals in medical tourism worldwide.

Also the Specialty Hospital is first and only hospital to achieve King Abdullah II Award for Excellence for two consecutive cycles. In 2012 the hospital was awarded by Arabia500 for being from the top 500 companies in the growth rate in the past 3 years in the region. The hospital commitment to social responsibility to serve the local and the neighboring community was crowned by receiving CSR Arabia Award.

In addition to; MECCAward, Prince Faisal Award, ISO 9001, Occupational Health and Safety OHSAS 18001, Environmental Safety ISO14001, Hazardous Analysis and Critical Control Points HACCP for food safety, and quality management system for medical laboratories ISO 15189. In addition to all of that the Specialty Hospital was recognized from the Arab Hospitals Federation as The Best Hospital in The Arab World in Patient Centered Care.


Attracting foreign patients with advanced medical expertise

Jordan has achieved great strides in the medical tourism industry over the past several years. Serving as a safe haven in the region, the kingdom is considered the number one medical tourism destination in the MENA region. Middle East Health spoke to Dr Fawzi Al-Hammouri, Chairman of the Private Hospitals Association of Jordan, about the association and medical tourism in Jordan. Dr Al-Hammouri is Honorary President of the Global Healthcare Travel Council and a key player in the medical tourism sector in the region.

Middle East Health: What is the role of the Private Hospitals Association in promoting Jordan as a medical tourism destination?
Dr Fawzi Al-Hammouri: The Private Hospitals Association (PHA), was established in 1984 to represent the country’s private hospitals and raise their reputation. PHA works diligently to promote and defend the rights of Jordan’s private hospitals. Due to Jordan’s high reputation as a medical tourism hub, we have been invited to present Jordan’s ‘success story’ in many medical tourism conferences and forums internationally, where we have shared our experience and journey with other emerging medical tourism destinations.

MEH: Why is Jordan attractive to foreign patients?
Dr Fawzi Al-Hammouri: With no less than 65 private hospitals, many boasting cutting edge facilities and first-rate physicians, Jordan is considered in the top league in the global medical tourism market.

Since the early seventies Jordan has been regarded as a pioneer for performing many medical procedures in the Arab world for the first time. These achievements have made Jordan well known for its medical expertise and an attractive destination for foreign medical patients.

Jordanian physicians and surgeons have a very good reputation. The Jordanian Government decided that education and investment in its human capital will be the way to build the future of our country, so youwill fi nd that Jordan leads the region in the number of physicians, nurses, pharmacists and engineers per capita. For example, Jordan has 29 physicians and 33 nurses and 16 pharmacists per 10,000 population. We also invested in scholarships for our doctors to get post graduate training and certifi cates from USA, UK, Canada, Germany and many other countries.

There is also a positive investment environment in Jordan, which has led to the private sector building hospitals. More than 60% of hospitals in Jordan are private, and they are well equipped with the latest medical technology. Diagnostic and therapeutic procedures are now easily available for patients at low cost with no waiting time and without compromising the quality of care, which is crucial for travelling patients.

Our hospitals apply international quality standards. At present, 10 Jordanian hospitals are accredited by the Joint Commission International (JCI), with many others in the process of obtaining this accreditation and 25 hospitals are accredited by the Health Care Accreditation Council (HCAC).

Jordan boasts significant expertise in a variety of medical specialties such as kidney transplant, bone marrow transplant, oncology, paediatrics, geriatrics, cardiac surgery, orthopaedic procedures, cosmetic surgery, dental procedures, IVF, psychiatry and drug addiction, to name a few.

Jordan has certain characteristics that favour it as a medical tourism destination, such as a high level of security and stability compared to other countries in the region.

Jordan’s climate is another attractive point as in most days of the year the weather is moderate, in addition to that Jordan has numerous tourist attractions and archaeological sites, several of which are UNESCO World Heritage Sites, such as the historic city of Petra. Jordan had the largest natural spa on earth which is the Dead Sea the lowest point on earth, which has healing powers for many diseases such as psoriasis and pulmonary diseases.

MEH: Can you tell us about some of the achievements of the Private Hospitals Association?
Dr Fawzi Al-Hammouri: We at PHA are keen to keep Jordan as the number one medical tourism destination in the MENA region. As a result, Jordan manages to attract 250,000 international patients annually, with revenue of more than $1.2 billion. Those patients come from 62 countries, mainly from the traditional markets such as Saudi Arabia, Iraq, Yemen, Sudan, Libya, Palestine, Syria, Bahrain, Oman and United Arab Emirates, in addition to few non-traditional markets such as the USA, Kazakhstan, Ukraine, Russia, Chad and Nigeria. On the back of PHA initiatives, Jordan was awarded: The Destination of The Year 2014 by International Medical Travel Journal (IMTJ). In October 2015, I was elected as the president of the Global Healthcare Travel Council for two years.

 

Date of upload: 16th Jul 2017

                                  
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