Qatar Report

HMC is first healthcare system in world to have all hospitals accredited by JCI

In January 2016, Hamad Medical Corporation (HMC) achieved the significant distinction of becoming the first healthcare system across the globe to have all its hospitals accredited by Joint Commission International under the Academic Medical Center accreditation program. Additionally, the National Ambulance Service, Home Healthcare Service, Stroke Service and Palliative Care, have all received this prestigious accreditation since 2011.

HMC is the main provider of secondary and tertiary healthcare in Qatar and one of the leading hospital providers in the Middle East. For more than three decades, HMC has been dedicated to delivering the safest, most effective and compassionate care to all its patients. HMC manages eight hospitals – five specialist hospitals and three community
hospitals – as well as the National Ambulance Service and has home and residential care.

HMC expands, enhances paediatric services
In an effort to provide the best care for babies and children in Qatar, HMC has expanded their facilities and introduced an array of quality services in paediatric care, earning them a Gold Seal of Approval in healthcare from the internationally- renowned and independent Joint Commission International (JCI).

“Caring for the growing number of
newborn babies delivered at Women’s Hospital in Doha, Qatar, is a top priority for HMC. By expanding our facilities and enhancing our services, we enable our newborn and neonatal teams to deliver the safest, most effective and most compassionate care to each and every one of our patients,” said Dr Hilal Al Rifai, Women’s Hospital Medical Director and Director of its Neonatal/Perinatal Services.

Among the developments, Women’s Hospital has recently expanded its highly specialized, advanced Neonatal Intensive Care Unit (NICU) for high-risk newborns, making it the largest NICU in the region.

Women’s Hospital also partnered with Ambulance Services to launch a nationwide
emergency transportation service that transports critically ill babies from all public and private hospitals to the Women’s Hospital’s NICU for specialist tertiary treatment.

In addition, Hamad General Hospital has introduced a new child friendly, state-of-the-art clinic for its paediatric patients. Children visiting the clinic will be seen by the same multi-disciplinary team over time, creating a closer patient relationship between the child, their family and the care team. The Pediatric Emergency Center (PEC) Al Sadd has
been expanded to provide additional space and equipment to increase patient

“We have achieved significant progress towards the development of paediatric services and this is due to the commitment, hard work and dedication of HMC
staff across all of our facilities. They exemplify HMC’s commitment to providing the best patient care and continuity of care in the country,” said Dr Mohammad Janahi, Chairman of Pediatrics at HMC.

“We are proud of our staff that successfully underwent the most stringent testing against the toughest international JCI criteria. Our achievement emonstrates HMC’s dedication to providing high-quality healthcare to the children
of Qatar,” added Dr Janahi.

HMC recently underwent two months of rigorous on-site inspections by JCI, which identifies measures, and shares best practice in quality and patient safety worldwide.

Since the beginning of January this year, a team of JCI’s international experts and inspectors have closely examined over 1400 measureable elements in the hospitals which make up HMC – all of which have now received official accreditation under the Academic Medical Center standards.

Tertiary hospitals accredited by JCI

HMC’s tertiary hospitals have come through a comprehensive series of inspections
by the the JCI with flying colours. HMC’s four tertiary hospitals - Women’s Hospital (WH), Hamad General Hospital (HGH), Heart Hospital (HH) and the National Center for Cancer Care and Research (NCCCR) – provide specialist care services for patients. New technology, services and processes have been implemented to improve quality
and patient experience at all four tertiary hospitals in line with the JCI’s stringent
healthcare standards.

Region's first CyberKnife Suite opened

In December 2015, Qatar’s National Center for Cancer Care and Research (NCCCR) opened the region’s first CyberKnife Suite. Located in the Department of Radiation Oncology, the CyberKnife Suite offers a revolutionary treatment technology for cancer.

Dr Noora Al Hammadi, Senior Consultant Radiation Oncologist and Chair of Radiation Oncology explained the benefits: “The new CyberKnife Suite technology is able Region’s first CyberKnife Suite opened to treat tumours in most parts of the body more accurately, meaning high radiotherapy doses can be delivered to the tumour site with less side effects and damage to the surrounding healthy tissues.

“The CyberKnife Suite adds to the NCCCR’s existing range of radiation treatments for cancer and improves the quality and safety of care, with faster recovery and fewer side effects for our patients,” noted Dr Hammadiy.

In Brief

CVD forum

The World Innovation Summit for Health (WISH) announced that a Cardiovascular Disease (CVD) Forum will be held during its 2016 conference, set to take place from 29- 30 November in Doha.

The forum will offer a brief overview of coronary heart disease, including its epidemiology, burden, and pressure on healthcare systems, outlining the distinction between illness prevention and management of acquired risk factors. It will also outline innovations in strategies to ensure prevention. These include lifestyle choices and broader tobacco controls, such as the impact of smoking bans in public places. Additionally, participants will learn about the potential policies and innovations that can be applied more broadly by policymakers from prevention to treatment.

Medical education

HMC’s Medical Education Centre has been recognised by the Joint Commission International. HMC’s Medical Education Center accreditation was the result of meeting stringent standards required by two additional JCI Chapters: Medical Professional Education and Human Subject Research.

Dr Abdullatif Al-Khal, Deputy Chief Medical Officer and Director of Medical Education at HMC explained the importance of having an accredited Academic Medical Centre: “Our accredited Graduate Medical Education program is designed to deliver high quality training to our residents and ensure that our young doctors have high competence levels that will help them take better care of their patients. Receiving AMC accreditation and meeting exacting medical education standards reflect that the training we deliver to hundreds of young doctors and residents each year is of the highest international standards.

Emerging Leaders

The World Innovation Summit for Health (WISH) concluded the first edition of its global Academy for Emerging Leaders in Patient Safety in March in Doha. The programme, organised in partnership with Weill Cornell Medicine - Qatar (WCM-Q), aimed to provide comprehensive training for faculty and students in the healthcare industry in a bid to promote the delivery of safe and highquality patient care.

Nearly 100 Qatar-based faculty and health science students took part in the programme, including participants from Hamad Medical Corporation (HMC), Sidra Medical and Research Center, Weill Cornell Medicine - Qatar, Qatar University, College of the North Atlantic Qatar (CNA-Q), and the University of Calgary in Qatar (UCQ).

Home healthcare

HMC’s Home Healthcare Services (HHCS) conducted a Home Care Day exhibition with the theme: “Your health is our primary concern” to highlight the importance of home healthcare in the community, and to celebrate the work of the multidisciplinary teams comprising the HHCS.

The HHCS provides holistic and specialized support to patients who have been discharged from the hospital but require follow-up care and rehabilitation.

The exhibition showcased the specialized services provided by the multidisciplinary teams comprising the HHCS, including patient educators, speech therapists, respiratory therapists, subspecialty wound care nurses, occupational therapists, physical therapists, dietitians, clinical pharmacists, social workers, private nursing services, medical equipment team, nurses, laboratory, home healthcare physicians, HMC’s Mobile Doctor Service, referral management, and the quality management team.

Pediatric Continuity Clinic

HGH officially opened its new Pediatric Continuity Clinic at the end of 2015.
The clinic features eight themed treatment rooms providing care for general outpatient services for children. The clinic is staffed by a multi-disciplinary care team and is operated under a patient-centred model.
By ensuring continuity of care for patients the clinic improves quality and safety standards within the clinic,” said Dr Yousef Al Maslamani, Medical Director at HGH

Women's Hospital

Quality and safety has also been at the forefront of recent improvements at Heart and Women’s hospitals. WH has successfully implemented a lifesaving quality improvement project for babies born prematurely. The Golden Hour Delivery Room Management project adopts evidencedbased practice to provide the best possible care to extreme preterm babies.

Heart Hospital

The Heart Hospital opened its Advanced Heart Failure Unit last year to provide specialized multi-disciplinary care for people living with advanced heart failure. The new unit offers state-of-the-art
treatment and monitoring technology and plays a significant role in ttending to patients’ physical, emotional and sychological needs, and in improving the quality of care they receive. “The services at all four of HMC’s tertiary hospitals were comprehensively measured against the highest international standards as part of the JCI inspections. The results endorsed their high standards of quality and safety,” stated
Professor Adeel Butt, Interim Chief Quality Officer for HMC and the Director of the Hamad Healthcare Quality Institute.

Comunity hospitals commended by JCI

HMC’s community hospitals’ delivery of high quality specialized care to the population living outside of Doha has been commended by the JCI.

Al Wakra, Al Khor and The Cuban Hospitals are bringing care closer to the communities so patients can access that care without travelling to Doha.

“We have seen significant growth of HMC’s three general hospitals in Al Khor, Al Wakra and Dukhan. These hospitals have an important role to play in relieving pressure on the busy Doha hospitals and providing care closer to patients’ homes,” said Mohammed Al Jusaiman, Deputy Chief of HMC’s General Hospitals Group and Chief Executive Officer of Al Khor Hospital.

“Patients living in these areas are now able to access a full range of secondary healthcare services close to home, and no longer need to travel to Doha for much of their hospital care,” he said.

In 2014, one quarter of the babies delivered in the Hamad network of hospitals were delivered in the general and community hospitals, and that number continues to grow.

“The growth and expansion of our maternity services in Dukhan, Al Wakra and Al Khor has provided expectant mothers with greater options for their care,” said Al Jusaiman, adding: “The underlying principle of one system, multiple sites means that patients can expect uniformly high standards of care wherever and whenever they choose to access our services.”

The three hospitals have also seen a 37% increase in outpatient department visits in 2014, which illustrates patients are able to access more specialist services within their local communities.

The hospitals continue to add more specialist clinics and services. Al Wakra Hospital recently opened a state-of-theart paediatric day surgery service. Al Khor Hospital has doubled obstetrics and gynaecology clinics and The Cuban Hospital has opened a patient recovery hostel for patients who need follow-up care and additional recovery time before being fully discharged.

Mental health community services expand

Community mental health services for children and adolescents have received a boost with the inauguration of the Enaya Continuing Care Center in Muaither, according to Dr Majid Al Abdulla, HMC Deputy Chair Mental Health Services.

The opening of the centre is considered a milestone for mental health services in Qatar where community-based mental health care is now available in a home-like environment for the first time, a service that is expected to grow in the future.

The child and adolescent mental health section at the new centre is a multi-disciplinary outpatient service catering to children and adolescents up to the age of 18, said Dr Abdulla.

“Treatment of child and adolescents in a community setting for conditions such and ADHD and other mood disorders can help to remove the stigma of mental illness, by replacing the institution with a home-like environment and putting young patients at ease with the process of recovery,” said Dr Abdulla.

“We’re likely to see similar facilities opening in other parts of the country soon,” added Dr Abdulla.

The Enaya Continuing Care Center also provides home care and family meetings and, in addition, this centre will be used to train doctors in this advanced subspecialty.

Access to the services is by referral through either a Primary Health Care Corporation centre, private clinic, or an HMC service such as the paediatric department at Hamad General Hospital or through HMC’s Psychiatry Department.

The recently inaugurated continuing care center was also a key contributor in the accreditation of HMC by JCI, according to Continuing Care Group Chief, Mahmoud Al Raisi.

“Our audit was rigorous and achieving this accreditation involved months of hard work and co-operation from various departments. This is a great illustration of excellent teamwork and commitment to quality, and provides evidence of the maturity of our healthcare services,” said Al Raisi.

New laboratory automation system launched at Hamad General Hospital

A new Laboratory Automation System was officially opened on 2 April in Hamad General Hospital (HGH) by H.E. Dr Hanan Mohamad Al Kuwari, the Qatari
Minister of Public Health.

The new Laboratory Automation System handles and analyzes large volume specimens and can accommodate up to 96,000 tests a day. The computerized control system allows more functionality such as quality control monitoring, the auto verification of results and the ability to collect data for further improvements.

“The new automated system will improve efficiencies, reduce the turnaround times for tests to be returned and more importantly, ensure that high quality patient safety is maintained thanks to the automation process,” said Dr Al Kuwari.

Hi-tech pharmacy dispensing robots inaugurated

Two state of the art pharmacy “robots” (MACH 4 Omnicell) that combined can dispense 1200 prescriptions per hour were officially inaugurated 18 April at Hamad General Hospital by Dr Al Kuwari.

The biggest of its kind in the region, the MACH 4 Omnicell will significantly reduce the amount of time patients spend waiting for their medications in the pharmacy.

The new robotic pharmacy system will be able to dispense 1200 medications per hour and will enable HMC’s highly trained pharmacists to spend more one on- one time with each patient. The new equipment will be fully integrated with the new Clinical Information System (CIS), meaning a better patient experience and less likelihood of human error in reading the scripts.

It is the second automated pharmacy system installed in an HMC hospital, with a similar one operating at Al Wakra Hospital.

The system is actually two robots combined – the Medimat and the Speedbox which work together to manage dispensary for both complex prescriptions as well as for fast moving items that are in high demand. The total stock capacity for both is 14,000 packs.

“This will mean a shorter wait time for our patients and our highly trained pharmacists will be able to spend more time with each patient, imparting vital information and education about their medications,” said Dr Al Kuwari.

“We are always looking at ways to improve the patient experience and this is an excellent example of this commitment. New technology, services and processes have been implemented to improve quality and patient experience at all HMC hospitals and facilities.

Sidra’s National Development programs set to boost interest in medical careers

Sidra Medical and Research Center’s (Sidra) National Development programs for 2016 will include education grants, internship and job shadowing opportunities.

Sidra is currently under construction in Doha, Qatar. It will be a groundbreaking hospital, research and education institution, focusing on the health and wellbeing of children and women regionally and globally. Sidra will be a fully digital facility, incorporating the most advanced information technology applications in clinical, research and business functions. Sidra will initially have 400 beds with infrastructure to enable expansion to 550 beds in a subsequent phase.

Sidra’s Education Grant and Graduate Associate programs are set up specifically to encourage Qataris to take up careers clinical medicine and prepare them for roles at Sidra. The Education Grant program provides grants for Qatari students studying in clinical fields from approved local and international universities. The Graduate Associate program offers graduates who have successfully finished their Education Grantsupported study to join Sidra for different career opportunities.

Dr Eiman Al-Ansari, Executive Sidra’s National Development programs set to boost interest in medical careers Director of Learning and Development and Director of National Development at Sidra said: “Our programs are developed to give mentorship and career guidance opportunities to nationals and motivate them to take up key roles in the healthcare sector. We are looking for ambitious, dynamic youth who share our commitment to transforming healthcare in Qatar and the region. Our goal is to target those currently studying for clinical degrees, but also to encourage students and guide them to different career paths in the healthcare sector.”

Following the success of the job shadowing program with the Bedaya Center last year, Sidra has continued its partnership by launching two job shadowing programs this year. The program aims to provide an opportunity for high school students to work and shadow a Sidra employee for a day. More than 16 students were mentored by department leads at Sidra including Communications, Recruitment and the Simulation Center in the first round in January. The next round of the job shadowing program will take place in August 2016.

For more information, contact:

You make the difference

College of the North Atlantic – Qatar helping healthcare practitioners meet their continuing professional development goals

March 7, 2016 marked an important day for thousands of healthcare providers in Qatar. After years of discussion, planning, consultation and hard work, the Qatar Council for Healthcare Practitioners (QCHP) launched its much-anticipated framework for medical licensing.

From this point forward, all healthcare practitioners require proof that they are partaking in continuing professional development (CPD) activities to renew their medical licensing in the State of Qatar. Under the tireless direction of Dr Samar Aboulsoud, Acting Chief Executive Officer of QCHP, the accreditation department worked to deliver on this directive, since it was launched by Emiri decree in 2013. Engagement and support for the framework was garnered from various internal stakeholders as well as external consultants including the Royal College of Canada International (RCCI).

College of the North Atlantic - Qatar (CNA-Q) shares the sense of pride and achievement in this announcement, as the College’s School of Health Sciences is a main provider of allied healthcare training for the State. Along with Qatar University, CNA-Q was one of the first post-secondary institutions to step forward in support of this initiative, and sought accreditation to provide CPD activities to the wider Qatari healthcare sector.

“Instituting continuing professional development requirements is a commitment to enrich competency that ensures an even higher level of patient safety and care,” said Irene O’Brien, Dean of CNA-Q’s School of Health Sciences. “For many health care professionals, it is not only about the requirement, but the desire to be more, to do more, and work toward the world-class healthcare system Qatar deserves.”

As one of the first institutions to seek accreditation status from QCHP as a preferred provider of CPD activities, College of the North Atlantic - Qatar is poised to meet the anticipated demand of CPD training. CNA-Q is one of the largest post-secondary institutions in Qatar, and is the State’s premier technical college.

The College’s mandate is to meet identified needs in the labour market by producing highly-skilled graduates. By offering nine healthcare diploma programs, the College has a solid curriculum base, stateof- the-art facilities and certified instructors in CPD-related areas such as: oral health care, diabetes education and conflict resolution management. Most importantly, the School of Health Sciences has many strong and notable connections with healthcare partners in the State to ensure graduates are trained appropriately for their future careers, and that industry partners receive the best employees.

To successfully launch CNA-Q’s offering of CPD activities, the College’s Corporate Services department joined forces with School of Health Sciences to help identify and develop over 20 CPD activities that comply with QCHP criteria. CNA-Q is further expanding its relationship with QCHP by collaborating to develop an on-line needs assessment survey that will gather input from all healthcare providers about their educational medical licensing preferences and delivery models.

“Launching the CPD framework is a significant milestone for Qatar’s health sector, and we are pleased and proud to play a role in progressing quality healthcare,” Dr Ken MacLeod, CNA-Q President. “Our goal is to provide a multi-disciplinary suite of CPD activities that are meaningful, affordable and accessible. CNA-Q’s technology-rich learning environment is designed for competency-based learning which targets current practitioners.”

In the past month, more than 500 healthcare practitioners from various disciplines have attended accredited CPD activities at CNAQ, garnering credit towards medical license renewal from a wide variety of topics from healthcare communications to dental radiography. It is anticipated that this number will increase exponentially over the years as CNA-Q continues to build capacity in order to meet this rapidly emerging educational need in the healthcare sector.

For registration or for more information about group rates, please contact: CNA-Q Corporate Services Department Telephone: +974 4495-2111 Email:

Aamal Medical - the leading distributor of medical equipment and healthcare solution

Aamal Medical is one of the leading Medical Equipment and Surgical Consumables distributors in Qatar with major market share. The company is a subsidiary of Aamal Q.S.C. a well-established company with diversified activities consisting of more than nine companies under its banner.

Aamal Medical specializes in the sale of medical equipment, medical and surgical consumables, hospital furniture, spare parts and consumables as well as health care and IT solutions to healthcare facilities, and also provides full-service maintenance contracts to customers. Aamal Medical also offers complete integrated solutions such as hospital information systems, enterprise resource planning solutions for health care, integrated operating theatres and total integrity pharmacy robotic systems.

The company works with over 60 medical equipment suppliers from all over the world, and is the exclusive agent for major international well known suppliers. It also caters to a wide base of customers in the medical sector including government, semi-government and private sectors and with the development of the healthcare sector. It is expected that market share will increase as more projects are acquired.

Aamal Medical is committed to supply the Qatari market with high quality medical devices and consumables through dedicated and skilled sales and technical team. It is also one of the main players in the IT healthcare market and has been awarded several times for its distinguished performance by Hamad Medical Corporation and other authorities. The company has delivered in Qatar the first Health Information System (HIS), Total Solution for the Pharmacy Automation and PACS (Picture Archiving and Communication System), in addition to Complete Integrated Operating Room Solutions (OR1). Aamal Medical is an expert in total package solution projects particularly for operation theatres/ICU and pharmacy automation.

Aamal Medical is a step ahead in health care service. In the last 10 years, healthcare services have moved strongly towards turnkey projects associated with high expectations of total solutions and services integration. It is well prepared with its outstanding performance in healthcare projects, new trends in design and keeping medical applications and requirements up to date. Through a chain of the finest suppliers from around the world, Aamal Medical has built up a team that can attend to various healthcare projects including the following:

  1. Modular rooms (walls, floors, windows, blinds, etc.): Aamal Medical is the first company in Qatar, to make use of these rooms, which can be rearranged by adding or removing components depending on the size and functionality needs of the user.
  2. Medical electronics (monitors, defibrillators): Every ambulance rushing to save a life carries a defibrillator supplied and maintained by Aamal Medical; Every Qatar Airways plane carries the same.
  3. Comprehensive range of endoscopic products: Supplied by Aamal Medical to assure the best diagnostic treatment in all operating rooms in Qatar.
  4. Health Services Integration: To reduce the hassle that medical staff face, Aamal Medical supplies the most advanced, fully automated medical delivery systems with global communications for all healthcare facilities. This allows patient information to be accessed with just one click, informing the doctor of his patient’s history and the medications he has received in the past.

To ensure a better understanding of the growing demands within the local healthcare sector in Qatar, the company focuses on identifying the market’s requirements and maximizing the effective usage of resources. Aamal Medical aims to maintain and enhance their leadership stance while offering their clients an overall distinguished experience by building on its wellentrenched reputation, and providing the most technologically advanced solutions in the medical field, aligned with supporting Aamal’s team of professionals with consistent development programs.

Date of upload: 11th May 2016


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